Refund Policy for TAXIGK

Refund Policy for TAXIGK

At TAXIGK, we strive to provide exceptional service and customer satisfaction. However, we understand that circumstances can change, and you may need to cancel or request a refund for your booking. This Refund Policy outlines the terms and conditions under which refunds may be processed.

1. Cancellation Policy

a) Cancellation Before Pickup

• Free Cancellation: You can cancel your booking free of charge up to 1 hour before the scheduled pickup time.
• Cancellation Charges: If you cancel within 1 hour of the scheduled pickup time, a cancellation fee of 25% of the total fare will be charged.

b) No-Show Policy

• If you do not show up for your scheduled pickup without prior cancellation, the full fare will be charged, and no refund will be issued.

2. Refund Process

a) Eligibility for Refund

Refund requests are eligible under the following conditions:

• Double charges for the same booking.
• Failure of service due to technical issues (e.g., the driver not arriving, vehicle breakdown).
• Service dissatisfaction due to safety concerns (e.g., driver behavior, vehicle condition).

b) Refund Request Procedure

To request a refund, please follow these steps:

1. Contact our customer support team at support@taxigk.com or call +91-XXXXXXXXXX within 7 days of the incident.
2. Provide your booking ID, details of the service issue, and any supporting evidence (e.g., screenshots, photos).
3. Our team will review your request and respond within 5 business days.

3. Refund Processing Time

Once your refund request is approved, the processing time may take 7 to 10 business days, depending on your bank or payment provider. Please note that refunds may not appear in your account immediately.

4. No Refunds on Special Promotions

Promotional fares and discounts may not be eligible for refunds. Any bookings made using promotional codes will be subject to the terms of that specific promotion.

5. Changes to the Refund Policy

TAXIGK reserves the right to modify this Refund Policy at any time. Any changes will be updated on our website, and it is the customer's responsibility to review the policy periodically.

6. Contact Us

For any questions regarding our Refund Policy, please reach out to us at:

Email: support@taxigk.com